Title VI Notice
Pomeroy Recreation & Rehabilitation Center (PRRC) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with PRRC.
For more information on PRRC’s civil rights program and the procedures to file a complaint, contact (415) 665-4100, or visit our administrative office at 207 Skyline Blvd, San Francisco, CA 94132.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
If information is needed in another language, contact (415) 665-4100
Title VI Complaint Procedures
As a recipient of federal dollars, PRRC is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. PRRC has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012.
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by PRRC may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. PRRC investigates complaints received no more than 180 days after the alleged incident. PRRC will only process complaints that are complete.
Within 10 business days of receiving the complaint, PRRC will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office. PRRC has 30 days to investigate the complaint. The complainant will be notified in writing of the cause to any planned extension to the 30-day rule.
If more information is needed to resolve the case, PRRC may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, PRRC can administratively close the case.
A case can be administratively closed also if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.