MESSAGE FROM CEO DAVID DUBINSKY

Greetings to all - I hope you are staying healthy and safe! Here is your latest Pomeroy update:
On June 29, we opened up our children's camp for one week, then had to return to remote services due to complications from the virus. We had taken all the necessary precautions, though, so I’m pleased to say that there were no further issues. We will reopen in-person camp on Monday, July 20, and anticipate an uneventful few weeks. (There is of course always the possibility that public health officials will require all programs like ours to suspend in-person operations again).

 

I know everyone wants to know the answer to the "million-dollar question" which is "when" — when will the adult programs be able to resume, when will the pool reopen? We still don’t have an answer for that, but in preparation for that day, we are finalizing our logistical plans (e.g., which door will I go in? where will I have my temperature checked?)

 

For those remaining at home and our friends in the community, please continue to do your part to keep yourself and those around you healthy. Wear a mask, keep your distance, but still remain "social" while doing these things - we still need each other!

FREQUENTLY ASKED QUESTIONS

ONECENTER & BRAINSTORM
CHILDREN & TEENS
POOL  |  
DONORS/RENTERS/COMMUNITY

Please check out our online learning resources!

 

GENERAL QUESTIONS

 

Q: When will Pomeroy open its facilities again?

A: As of this writing, the city’s shelter-in-place restrictions have been extended indefinitely - We don't currently have a date for when staff or participants will return. We appreciate your patience while we await guidance from the City and the CDC.

 

Q: Will everybody be able to come back on when you do open?

A: No, we will gradually phase in all our programs, including our day programs for adults, after school program for youth, and classes in our pool. We may not be ready to bring participants and swimmers back right away. For details, see your area of interest below.

 

Q: How will you keep everyone safe?

A: Our goal is to keep all participants, staff, and swimmers as safe as possible. We have safety protocols for everyone at Pomeroy. See the specific details in your area of interest below.

 

Q: Will testing be required for all staff before they return? What about participants?

A: Current labor laws do not permit us to require staff to be tested. We strongly encourage participants and caregivers to get tested and to take every precaution to keep themselves healthy. However, as essential workers, staff are eligible to get tested without having any symptoms so we will encourage all to get tested.



Below are the interest areas for most people who use the Center. If you have any questions not answered here, please email us at prrcsf@prrcsf.org or call 415-665-4100.

ONECENTER & BRAINSTORM

 

Q: When can I come back to program?

A: This will vary. We will work with every individual participant and caregiver to determine the right time for them to return to Pomeroy. If you are told you need to wait to return, we will provide as much individualized support and program for you at home as possible in the meantime.

 

Q: Will I get to come for my usual schedule?

A: Probably not. For a while, we will likely have some type of schedule where one group attends Monday-Wednesday-Friday and another attends Tuesday-Thursday. Our staff will discuss this with you before you return.

 

Q: Will I be in the same classroom as usual?

A: That depends. In order to limit the number of people using one building and the same set of restrooms, we will likely make use of the Main Hall and the gym as classroom space. You will stay with one group - or “pod” - of up to 8 people, both participants and staff, every day you attend program. That way, if someone gets sick, we can do more effective contact tracing and reduce the spread of infection.

 

Q: Will all the staff come back at once?

A: No, staff in every department will be coming to Pomeroy just a few days a week so that only half the staff is onsite each day. On the other days, staff will be tele-working, probably continuing to conduct Zoom classes and do check-in calls with participants.

 

Q: Do we still change classes for OneCenter?

A: No. You will be staying with your “pod” for all activities. This is important so that we can track and contain any infections if they happen.

 

Q: Will I have the same bus driver as usual?

A: We’re not sure. Transportation services is working to keep riders and drivers safe, too, so you may be riding the bus with fewer people - and different people. Staff will discuss this with you before you return, but we don’t run the transportation program, so we may not have the complete information for you.

 

Q: Will there still be Project Open Hand for those who need meals?

A: Yes, in some form.

 

Q: How do I know it’s safe to send my loved one to Pomeroy?

A: Pomeroy cannot absolutely guarantee your safety but we will take every precaution we can to avoid and limit the spread of COVID-19 and any other infectious disease. Until there is effective treatment, we will require the use of masks and social distancing protocols, and will implement enhanced sanitation throughout the facility. We will conduct temperature screenings for everyone upon arrival and ask participants and their caregivers to get tested on a regular basis. There will only be interaction with up to 8 individuals. There will be no congregating, no intermingling of classes, and limited use of shared spaces, i.e playground. If facilities are shared, staff will sanitize them between uses. Initially, any participants who return will be encouraged to wear a mask, wash their hands, and maintain good social distancing with minimal reminders/prompts.

 

Q: Will there be sanitizing of classrooms between uses? What about restrooms?

A: Classrooms will be sanitized after each use. Restrooms will be sanitized approximately hourly.

 

Q: I have sensory/respiratory issues and cannot stand to wear a mask. Can I still come to Pomeroy?

A: We understand that this is a significant challenge for some individuals. We will abide by CDC guidelines and for children and/or adults that are unable to wear a mask, we will do what we can to help them remain safe by washing their hands, and maintain social distance from others with minimal reminders/prompts. Staff will be in touch with you to discuss this. However, some individuals that are unable to wear a mask and/or need intensive personal care may be readmitted after our initial phase 1 opening. If you are told you need to wait to return, we will provide as much individualized support and program for you at home as possible in the meantime.

 

Q: Can I come into the building just to pick up my participant?

A: We prefer a curbside pickup if at all possible. If you must come into the building, please wear a mask, go directly to your destination and then leave with your participant.  Follow social distancing guidelines wherever you are on the premises.

 

Q: How will staff be enforcing social distancing and mask wearing?

A: Prior to reopening, staff will work with participants and caregivers to help everyone understand the new requirements and practice as much as they can. Onsite, staff will continue teaching and reminding participants of the rules. Participants who are unable to follow the rules may be required to stay home until it is safe to have them return.

 

Q: Will we be doing ISPs at Pomeroy again?

A: Potentially, if we can maintain social distancing. It is very likely we will conduct many ISP’s via Zoom or other video conferencing platforms, however.

 

CHILDREN & TEENS

Q: When can I come back to program?

A: This will vary. We will work with every individual participant and caregiver to determine the right time for them to return to Pomeroy. If you are told you need to wait to return, we will provide as much individualized support and program for you at home as possible in the meantime.

 

Q: Will I get to come for my usual schedule?

A: Not at first. For the summer, you will have your program either Monday-Wednesday-Friday or Tuesday-Thursday-Saturday, either 9am - 1 pm or 1 pm to 6 pm. This will allow us to serve more of you, but in smaller groups.

 

Q: Will I be in the same classroom as usual?

A: That depends. You will stay with one group - or “pod” - of up to 8 people, both participants and staff, every day you attend program. That way, if someone gets sick, we can do more effective contact tracing and reduce the spread of infection.

 

Q: Will all the staff come back at once?

A: No, staff in every department will be coming to Pomeroy just a few days a week so that only half the staff is onsite each day. On the other days, staff will be tele-working, probably continuing to conduct Zoom classes and do check-in calls with participants.

 

Q: How do I know it’s safe to send my child to Pomeroy?

A: Pomeroy cannot guarantee everyone’s safety but will take every precaution we can to avoid and limit the spread of COVID-19 and any other infectious disease. Until there is effective treatment, we will require the use of masks and social distancing protocols, and will implement enhanced sanitation throughout the facility. We will conduct temperature screenings for everyone upon arrival and ask participants and their caregivers to get tested on a regular basis. There will only be interaction with up to 10 individuals (or as directed).  There will be no congregating, no intermingling of classes, and limited use of shared spaces, i.e playground. If facilities are shared, staff will sanitize them between uses. Initially, any participants who return will need to be able to wear a mask, wash their hands, and maintain good social distancing with minimal reminders/prompts.

 

Q: Will there be sanitizing of classrooms between uses? What about restrooms?

A: Classrooms will be sanitized after each use. Restrooms will be sanitized approximately hourly.

 

Q: My child has sensory/respiratory issues and cannot stand to wear a mask. Can they still come to Pomeroy?

A: We understand that this is a significant challenge for some individuals. We will follow CDC guidelines regarding masks for both our children and adults.  For those that cannot wear a mask, we will ensure they wash their hands, and maintain social distance from others with minimal reminders/prompts. Staff will be in touch with you to discuss this. If you are told you need to wait to return, we will provide as much individualized support and program for you at home as possible in the meantime.

 

Q: Can I come into the building just to pick up my participant?

A: No we will probably have curbside pickup and drop off for the time being at the gate to the playground. Most likely there will be a health screening during drop off that will involve taking of temperatures and completing a questionnaire.

 

Q: How will staff be enforcing social distancing and mask wearing?

A: Prior to reopening, staff will work with participants and caregivers to help everyone understand the new requirements and practice as much as they can. Onsite, staff will continue teaching and reminding participants of the rules. Participants who are unable to follow the rules may be required to stay home until it is safe to have them return.

 

 

POMEROY AQUATHERAPY POOL

Q: When will therapeutic swim classes resume?

A: As soon as SFDPH guidelines tell us it is safe to do so, possibly in early to mid-August.

 

Q: When will baby and child swim classes resume?

A: We are still figuring that out, but likely some classes will resume at some point over the summer.

 

Q: When will Pomeroy participants start using the pool again?

A: When it is determined to be safe for all participants, staff, and other swimmers. There will not be shared use of space between groups as there has in the past.

 

Q: Will you be taking everyone’s temperature?

A: Yes, and asking you a few questions about how you are feeling.

 

Q: I paid for an annual pass. Will it be extended?

A: Yes.

 

Q: Can I get a refund if you don’t reopen? Or if I decide not to come back?

A: If we are unable to make the pool available, we will refund your money. If you choose not to come to the pool for personal reasons, we will not refund your money.

 

Q: Will I have to wear a mask in the pool?

A: We are not clear on this, since we are awaiting guidance from DPH. It may be possible to use a plastic face shield instead of a mask, but we don’t know. You will have to wear a mask everywhere else at Pomeroy, though.

 

Q: Will there be the same schedule?

A: Not at first. Swimming will be by appointment only, and we will have to limit the number to what is safe. We are currently waiting for state and/or local guidance before we know for sure how many classes we can offer and how many in each class.  We may expand evening hours during the week to accommodate more users.

 

Q: How many people will there be in a class?

A: We will follow DPH guidelines to make this decision. They will be smaller than before COVID.

 

Q: Will we be able to use the changing rooms?

A: Probably, in a very limited capacity. There will be only one way in and out of the changing rooms - the pool deck doors. Staff will be metering the number of people going in and out. We ask that you be considerate: maintain good social distancing and make good use of your time so others don’t have to wait too long. If you are able, we encourage you to come to Pomeroy with your swimsuit on so you don’t need to use the changing room at all - or only once.

 

Q: What kind of sanitizing will you be doing between classes?

A: All shared surfaces will be sanitized between classes, both on the pool deck and in the changing rooms.

 

 

 

DONORS/RENTERS/COMMUNITY

RENTERS

 

Q: When will the gym be open for basketball/sports again?

A: We don’t know the answer to that yet. We are waiting for guidelines from DPH.

 

Q: When will the Main Hall be available to rent again?

A: We don’t know the answer to that yet. We are waiting for guidelines from DPH.  

 

Q: I rented the Main Hall for an event and got a refund when you had to cancel it. Will I be put on a waiting list for a future date?

A: Once we know how to safely rent out the Main Hall, we will be in touch with you. Feel free to reach out with any additional questions via the rentals page on our website https://www.prrcsf.org/rentals

 

Q: I only want to have a small party - 50 people - can we book that now?

A: Not yet. We are waiting for guidelines from DPH.

Community Members and Donors

 

Q: Will there be Pomeroy Live concerts this year?

A: We don’t know yet. We will follow DPH guidelines. If possible, we may offer streaming concerts, so stay tuned! 

 

Q: Will Banner of Love be happening in person in February?

A: This is unlikely, but we will still have some kind of fundraising event this year, probably virtually. We are open to your help and your creative ideas as we plan! We may also look to do an outdoor fundraiser at Pomeroy Center in fall of 2021.  

 
 
 
 
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© 2020 POMEROY RECREATION & REHABILITATION CENTER

207 Skyline Blvd, SF, CA 94132  | 415.665.4100

PRRC is a 501(c)(3) nonprofit. Our EIN is 94-1394025.

Thank you for your tax-deductible support!

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